Safe at every step. All processes are planned, verified, and structured. You move exclusively in safe areas and work with carefully selected, experienced partners. You are guided at all times. You are never left on your own.

You are never on your own. Throughout your journey, you have a dedicated contact person on site. In addition, you receive a 24-hour emergency number with access to a German-speaking representative. For every situation, there are clear procedures in place. This ensures you always have support. If needed, we immediately organise medical assistance and suitable alternatives. You can rely on this: we respond without delay.

There is always a plan B. If anything unexpected occurs, prepared alternatives are activated immediately. Partners, transfers, and accommodations are selected to ensure solutions are always available. You are informed proactively and guided through every step.

Controlled environments. Reliable structures. We operate only in safe areas. All accommodations are carefully selected and meet international standards. Clear safety concepts are in place, including in safari areas. You are guided and supported at all times.

Authentic. Structured. Safe. All encounters take place in a structured and organised setting. You are accompanied by experienced guides. You receive clear guidance on behaviour and communication. You are never placed in uncontrolled situations. This allows for genuine, respectful, and safe interactions.

Prepared for every situation. Clear procedures are in place for medical emergencies, with access to reliable healthcare services. We know the relevant medical facilities and act immediately when needed. Nairobi offers highly regarded international-standard hospitals. During safari, medically supervised evacuation can be arranged at any time. We support you immediately with organisation and coordination. You are never alone, even in exceptional situations.

From arrival, you are taken care of. You will be personally met at the airport. You will be welcomed with a clearly visible sign displaying your name and our logo. Before your arrival, you will receive details about your personal driver. Your transfer is reliably organised. You have a dedicated contact person throughout your entire journey.

We track. We adapt. You arrive. Your flight is actively monitored. Any changes or delays are taken into account in real time. Your driver automatically adjusts the pick-up time. You will be received reliably, even in case of delays. If further arrangements are affected, we adjust everything in the background. You can rely on everything being handled for you.

Clear payments. Full control. Payments are processed through secure systems such as PayPal, credit card, or bank transfer. You receive a confirmation and invoice for every payment. Your funds are fully traceable and secure.

Clear rules. No uncertainty. Once you confirm your booking, accommodations, vehicles, and services are secured for you. Therefore, the following cancellation structure applies:

• Up to 60 days before travel: low or no cancellation fees
• 59 to 30 days before travel: approx. 30–50%
• 29 to 14 days before travel: approx. 50–75%
• 13 days or less before travel or no-show: up to 100%

You will receive the exact terms and a structure tailored to your trip during the booking process.

Important: Many costs arise early due to reservations with lodges and partners. These are often non-refundable. We therefore strongly recommend travel cancellation insurance. Where changes are possible, we will always find a solution in your best interest. You will always have full clarity. No surprises.

Clear timing. No surprises. Your booking is confirmed with a deposit, typically 50%. The remaining balance is due at a clearly defined point, usually two weeks before travel. All payment deadlines are communicated transparently in advance and confirmed during booking.

You see what you pay for. The price includes accommodation, transport, park fees, meals, and organisation. Additional services are added transparently and clearly. All components are itemised. You know exactly what you are paying for.

No hidden costs. No surprises. All essential costs are included. There are no hidden fees. Additional expenses arise only from personal choices.

Value through reliability. You are not just investing in a trip, but in an experience that works. Structure, quality, and reliability ensure that your expectations are met. We plan. You experience.

Structure creates quality. The difference lies in execution. We work with carefully selected accommodations, trusted partners, and clearly defined processes. Every element is planned, coordinated, and controlled in advance. You receive reliable organisation, transparent communication, and an experience that works. Lower-priced providers often operate more flexibly, but with less structure. This can lead to uncertainty and inconsistent quality. We operate in a planned and transparent way, without unnecessary improvisation. You always know that everything is in place.

Your journey. Your space. Safaris can be organised individually and privately. You decide whether you travel exclusively or in a small group. We tailor the experience to your expectations.

Balanced for comfort. Safari days often start early and include driving. We ensure that the pace is well balanced. Comfort, relaxation, and experience are carefully aligned. Lodges offer facilities such as cafés, bars, pools, and spa areas. We shape the pace together so that comfort and experience remain in balance.

International standards. No compromises. All accommodations meet international standards. Safe drinking water is always available. Hygiene and cleanliness are regularly monitored.

You are prepared. We guide you. You receive a clear preparation checklist. A passport valid for at least six months is required. We guide you step by step through all necessary preparations including visas and vaccinations.

Know what to expect. Depending on altitude, daytime temperatures are warm to hot (22–24°C). Mornings and evenings can be cooler (often around 17°C or lower).

Rainy seasons: March to May, and November.

Recommended clothing:

• Light clothing for daytime
• Warmer layers for mornings and evenings
• Long clothing for sun and mosquito protection
• Comfortable, sturdy footwear

You will receive a structured, detailed packing list before you travel.

Stay connected. Anywhere that matters. Reception is generally good in cities and safari areas. In more remote areas, it may be limited at times. You have several options:

• eSIM activated before travel
• Local SIM card at the airport
• Flexible data packages

Most lodges, hotels, and restaurants offer Wi-Fi. We provide a clear recommendation tailored to your trip.

Clear structure. Personal guidance. You have a dedicated contact person at all times. They guide you through every step of the planning process and support your decisions.

Flexible within structure. While your accommodations and core logistics are securely booked and guaranteed, we can adjust daily activities (like game drive timings) based on your energy and preferences, while maintaining the secure framework of your itinerary.